Deputy Head of International Account Management (m/f/d)
In your role as Deputy Head of International Account Management, you actively support the leadership and development of the account management team and act as a substitute for the Head of Department during their absence. You serve as a key coordination interface between customers, production planning, IT, and procurement, making a significant contribution to the successful execution of customer projects and technical integrations.
Your Tasks
- Supporting the further development and performance of the account management team
- Strategic management of existing key accounts with overall responsibility for customer satisfaction
- Planning and coordinating customer system integrations via API interfaces in close collaboration with Production, Procurement, and IT
- Managing department-specific and cross-departmental projects
- Ensuring smooth and efficient process and order handling from data intake through to shipping
- Analyzing production and performance data to identify optimization opportunities
- Preparing reports to support strategic decision-making
- Monitoring costs, KPIs, timelines, and quality standards
- Actively contributing to the continuous improvement of processes, workflows, and system structures
What makes you stand out
- Professional experience in account management within the printing industry
- In-depth knowledge of production processes from printing through finishing
- Initial experience in team leadership and team development
- Analytical, solution-oriented mindset and structured working style
- Strong to very strong skills in Excel and basic knowledge of working with databases
- Good to very good written and spoken German and English skills
- Excellent communication and presentation skills
- Strong customer focus, assertiveness, and structured project management capabilities
The Recognition You Deserve
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Healthy mobility
JobRad/e-bike leasing for an environmentally friendly and active commute.
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Celebrate together
Big moments deserve to be celebrated — from team events to anniversaries.
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Exclusive employee discounts
Attractive discounts on leisure activities, travel, and more through our corporate benefits program.
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Achieving more together
Teamwork makes us stronger: we support each other and grow with every challenge.
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Safe & prepared
High-quality workwear, safe workplaces, and free training ensure you’re always well equipped.
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Modern working environment
Ergonomic workplaces, modern technology, and processes that support your success.
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Attractive remuneration
Fair salaries, performance bonuses, and strong social benefits.
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Company pension scheme
We help you plan ahead with an attractive pension and additional long-term benefits.
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Flexibility in your everyday work
Flexible schedules and working models that fit your life.
want to become part of our team?
Apply now!
We’re always looking for curious minds, creative thinkers, and hands-on doers who want to make a real impact in print & packaging. If you’re ready to bring your ideas to life, work with great people, and grow together – we’d love to hear from you.