In your role as Deputy Head of International Account Management, you actively support the leadership and development of the account management team and act as a substitute for the Head of Department during their absence. You serve as a key coordination interface between customers, production planning, IT, and procurement, making a significant contribution to the successful execution of customer projects and technical integrations.
Your Tasks
- Supporting the further development and performance of the account management team
- Strategic management of existing key accounts with overall responsibility for customer satisfaction
- Planning and coordinating customer system integrations via API interfaces in close collaboration with Production, Procurement, and IT
- Managing department-specific and cross-departmental projects
- Ensuring smooth and efficient process and order handling from data intake through to shipping
- Analyzing production and performance data to identify optimization opportunities
- Preparing reports to support strategic decision-making
- Monitoring costs, KPIs, timelines, and quality standards
- Actively contributing to the continuous improvement of processes, workflows, and system structures
What makes you stand out
- Professional experience in account management within the printing industry
- In-depth knowledge of production processes from printing through finishing
- Initial experience in team leadership and team development
- Analytical, solution-oriented mindset and structured working style
- Strong to very strong skills in Excel and basic knowledge of working with databases
- Good to very good written and spoken German and English skills
- Excellent communication and presentation skills
- Strong customer focus, assertiveness, and structured project management capabilities